Complaint Against a Service

Steak ‘n Shake Enterprises / Carmel Indiana location keystone and Carmel drive

I eat at steak and shake probably Twice a week at the beech grove location. that place is fantastic. The location next to my house in Carmel in is an absolute joke To say the least. I have been there 3 times in the past 3 months and the service is a joke there’s usually only 2 waitresses working at any give time, 1 cook and 1 manager. I get the fact that they only make $8.00 an hour but my god man we went in today due my kids love this place.

We waited over an hour for our food. When we finally received our food and it was ice cold and all orders were shorted. Not to mention only 1 drink within 1 hour. So finally when we completed are meal I walked up to the register to pay I was greeted by the manager and was asked how was our meal was,

I explained it was probably the worst experience I have ever had at any restaurant ever and I eat out probably 12 times a week over the past 20yrs since I work outside of the house. Which just blows my mind. And at no time was there any compensation offered by manager he just shrug at me and told me
My total.

Please just add more labor and maybe employ more people and give them sort of incentive you know to actually give a [censored]. I’m just saying please feel free to give me call to discuss. I also tried to call customer service tonight and was on hold for 20minutes. It never ends I own my company and I know I would lose customers operating this way.



Steak ‘n Shake Enterprises Customer Service
107 S Pennsylvania Street, Suite 400
Indianapolis, IN
United States – 46204
+1 877 785 6745