Complaint Against a Service

Stein Mart / Shirt with security tag on it.

Sorry to be a negative Nancy, but this needs to be said- y’all. Don’t shop at Stein Mart.

So… ordered a shirt online, received it, with the security tag on it. Called customer service, talked to Robert, was told SURE- you can get a replacement, but we need $80 (money already paid) for said shirt, until we receive the one with the security tag on it.

Talked to a “supervisor” named Thomas, who said it is their “process” unapologetically. Okay. I already paid for the shirt, I can’t use the one you sent me, but you need to charge AGAIN for another shirt until you receive the one YOUR warehouse left the sensor on?

I’m so confused… WORST SERVICE EVER. And Christmas is on Monday, the shirt is a gift. Thanks, Stein Mart, Robert and Thomas- I will never shop your store- online or otherwise, ever again. And I would give you negative 5 stars if I could.

Stein Mart Customer Service
1200 Riverplace Blvd.
Jacksonville, FL
United States – 32207
+1 888 783 4662