Tag: Suddenlink Communications

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United States

Suddenlink Communications / Service

Disgusting customer service. After discovering issues with my service I attempted to contact the company by phone, as instructed. I went through 3 representatives. One was okay but no help at all.

One answered with music blaring in the background. I could only understand every other word. Without warning this rep transferred me to another rep with an attitude out of this world.

I demanded to speak to a supervisor and he refused to put one on the line. I asked several times and even offered to wait. I honestly don’t even feel he even attempted to locate a supervisor. When I explained that id been on hold for over two hours and gotten nowhere.

He sarcastically advised I call back at 8am. I then asked how to go about filing a complaint. He stated he had no idea? I’m starting to wonder where they even find these people. What a joke. My family and I are taking our business elsewhere. I’ll pay top dollar for top service. 🙂

Suddenlink Communications Customer Service
520 Maryville Centre Dr., Ste. 300
Saint Louis, MO
United States – MO63141-5820
+1 877 694 9474
www.suddenlink.com
Categories
Complaint Against a Service

Suddenlink Communications / Cable and internet

So sence i signed up with them i had outages about twice amonth i delt with it for 2 months so i called in and had some one sent out to fix it they fixed it then a week later it went out again so i called to cancel the cable and keep the internet i was told they would credit my account 50$ and my bill here on out will be 75$ then

i got a bill for over 400$ and they tell me that the charges are valid that my monthly bill is 120$ plus services insulation and other things but this was not once discussed with me and the are trying to say i owe them this money and there is nothing i can do about it this company is [censored] completely a bunch of crooks i would not suggest signing up with them

Suddenlink Communications Customer Service
520 Maryville Centre Dr., Ste. 300
Saint Louis, MO
United States – MO63141-5820
+1 877 694 9474
www.suddenlink.com
Categories
Complaint Against a Service

Suddenlink Communications

I ordered Suddenlink internet and phone service and made it very clear that I was about to have a baby and that whatever the service date was going to be, it needed to be reliable so it didn’t leave me without a phone when I needed it most. I was assured several times that the internet and phone would be installed on the same day.

The installer arrived and made it perfectly clear it had little idea what he was doing being on the job for four days. He knew I expected phone service installed that day by the conversations we had as he installed the cable and decided not to tell me until he asked me to sign verifying installation that the phone would be ten days later.

I called customer service and explained the situation and they let me know it’s a problem they’re having with their agents making promises, especially ones dealing with phone service, that can not possibly be completed. I was told I would receive a phone call and a rush on phone service due to my medical situation

Of course, only one phone call came from a Jason, telling me that he didn’t have any answers but he was sure someone would call me back and fix the situation. No one called for days and the former cell plan I had expired leaving me with no phone at all while waiting for Suddenlink. I still have no answers, no phone, but do have a newborn baby in a house with no access to 911.

I would never ever recommend. I will be getting phone service via another provider. Funny how that promise to refund my money if not completely satisfied was forgotten too. I am out the installation money, the first month of internet and phone. Someone made their commission and that’s all Suddenlink seemed to care about.

1 877 694 9474
www.suddenlink.com

520 Maryville Centre Dr., Ste. 300 Saint Louis Missouri United States – MO63141-5820

Categories
Complaint Against a Service

Suddenlink Communications

I ordered Suddenlink internet and phone service and made it very clear that I was about to have a baby and that whatever the service date was going to be, it needed to be reliable so it didn’t leave me without a phone when I needed it most.

I was assured several times that the internet and phone would be installed on the same day. The installer arrived and made it perfectly clear it had little idea what he was doing being on the job for four days.

He knew I expected phone service installed that day by the conversations we had as he installed the cable and decided not to tell me until he asked me to sign verifying installation that the phone would be ten days later.

I called customer service and explained the situation and they let me know it’s a problem they’re having with their agents making promises, especially ones dealing with phone service, that can not possibly be completed.

I was told I would receive a phone call and a rush on phone service due to my medical situation. Of course, only one phone call came from a Jason, telling me that he didn’t have any answers but he was sure someone would call me back and fix the situation.

No one called for days and the former cell plan I had expired leaving me with no phone at all while waiting for Suddenlink. I still have no answers, no phone, but do have a newborn baby in a house with no access to 911.

I would never ever recommend. I will be getting phone service via another provider. Funny how that promise to refund my money if not completely satisfied was forgotten too.

I am out the installation money, the first month of internet and phone. Someone made their commission and that’s all Suddenlink seemed to care about.

1 877 694 9474
www.suddenlink.com

520 Maryville Centre Dr., Ste. 300 Saint Louis Missouri United States – MO63141-5820