My family booked into Vacation Club units from Dec 17-21, 2018. This was one day after the big storm so before we left Botswana for Sun City we called to make sure that everything was fine for our stay. When we arrived it was first to be informed that the two units that we booked in March 2018 were not side by side as per our request. Upon arriving in our unit it was to find that the master bathroom toilet leaked and the room smelt. The day before we left the hotel decided to remove all of the ceiling insulation from our unit. This laid a fine layer of insulation all over the unit. No one bothered to clean this up. We were unable to sleep as all rooms were covered in this areolite and in addition my daughter who is asthmatic and has alleriges had trouble breathing all night long. When reported to the hotel all we got was so sorry they should have cleaned up. They did not even acknowledge the danger that this poised to my children nor did they care that my daughter suffered. Sun International i am so shocked with how we were treated, how you did not care and you should be reported to the Ministry of Health as my daughter could have had a very bad asthma attack from this. Also note that the smell of the toilet never left as the maid never wiped up the overflow. Really shocking.
I am still booked at the Cascades as I write this. What a complete waste of my hard earned money. This is the worst hotel I have ever been to… Mind you I am a frequent international traveler.
From being served rotten lamp shank by the room service. To waiting for toilet paper from house keeping for and hour and a half to coming back to a filthy room at 1pm! And to being charged for a draft beer and then being told it’s out of stock after you have taken my money… That’s blatant theft!
The extractor fan in the bathroom does not work and the drains have a sewer smell in our room.
The attitude of the staff stinks. The food is worse than pathetic and I will forever speak of how I wasted my money at suncity when all I wanted was to give my kids a memorable Christmas holiday.
I have been here for 5 nights and I was going to let this slide… Too many people have probably let things slide, hence nothing has been done to fix customer service at Cascades and as a result, we suffer too.
I actually don’t think anything will b done about my concerns above, but it’s worth a try to see if anything will be done so future patrons don’t waste their time and Money in this facility.
Please train your staff on customer service that is worthy of a 5 star establishment… I would probably have received better service at a sun fomular one hotel…