Categories
Complaint Against a Service Malaysia

Tan Chong Motor Holdings — Wrong information to asking customer changing part

BAD SERVICES

Reason as below :

on that 15.10.19 at 2pm. i have brought my car Nissan ALMERA WA1038A to check my aircond at services centre at Chow Sow Lin branch. Aft check that branch services technical peolle confirm to me that hv 1 spare part call AIRMIX ACTUATOR problem and asking me change it..

Aft change it my car still hv same problem and i hv refer back to that services centre. that services centre tenical people say is none of they problems..

.i hv request to change back if the 1st time there changing wrong and charge wrong…but they ignore me so now i want to know how to settle my case…pls give me a conclusion to settle my problem..pls reply ASAP..

nissan TAN CHONG Chow Sow Lin , Malaysia

Categories
Complaint Against a Service Malaysia

Tan Chong Motor Holdings / Poor customer service and management.

X-Trail sent in for accident repair on 1st May and insurance approved on the 2 weeks. 24th May I visited, they told me that their man already on leave for 2 weeks and my car was nothing done yet. They supposed to inform earlier to customer if they can’t fix it not just wait or leave it there until customer asked. They shall not accept any car if nobody working during that time. My 1st time bought Nissan car and already had a bad experience with their poor responsibility and management. Hope that their top management will look into it and improve it.


Tan Chong Motor Holdings Customer Care Service

62-68 Jalan Sultan Azlan Shah
Kuala Lumpur
Malaysia – 51200+60 340 478 888
+60 340 478 686

www.tanchong.com.my

Categories
Complaint Against a Service

Tan Chong Motor Holdings / late delivery

I had to do booking Nissan Grand living simple package on 28/11/18. As to date still not get the delivery yet.
BRANCH NISSAN NIBONG TEBAL.
TCC60823
MOHD SOBRI BIN TAJUDIN

The salesman was really professional and explain to me well about the delivery but I thought Nissan Tan Chong Motors such a big company where the delivery and others services must go faster should have no issue

I really don’t understand and not expecting this from Nissan TCM

Cc: Dato Tan Heng Chew
Mr. Lee Min-On

Tan Chong Motor Holdings Customer Care Service
62-68 Jalan Sultan Azlan Shah
Kuala Lumpur
Malaysia – 51200
+60 340 478 888
+60 340 478 686