Complaint Against a Service

Telkom SA SOC / disconnection of service in spite of the account being debited ahead of time.

On Monday, the 4 of December 2018, Telkom suspended my service despite the fact that my account was debited ahead of the normal debit date and the amount that was debited more than twice the amount of my subscription.

After contacting them, the consultant said that our service will be restored within 48 hrs however I still don’t have any service.

After contacting them a second time, the consultant said it may take up to 10 days to restore the service that I have already paid for. Even after the matter was sent to the accounts department and the manager, nothing has been done to assist me or restore my service.

I am utterly disgusted at the service that I have received From Telkom because their consultants tell me that payment is reflecting on their side but there is nothing they can do help me resort my service.

Telkom SA SOC Customer Care Service
2nd Floor,
Telkom Mobile Building
92 Oak Avenue
Highveld Park
South Africa
+27 123 112 186