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Complaint Against a Service United States

United Furniture Industries / Simmons Upholstery Furniture / A-5058prs-sand

We recently purchased a recliner sofa from American furniture Warehouse in Colorado Springs. Shortly after it was delivered, my wife tried to recline on her side of the sofa. Immediately the unit stopped working. After investigating as to why it stopped working, I found that the wires had pulled out of the connecter. After looking at the under side of the sofa to my surprise I found that the wiring was routed thru the mechanism in a piss pour and dangerous manner. Take a good look at the pictures, especially # 2 and 3. A.F.W is bringing out a new unit on Thursday, I will inspect it and reroute the wires myself. It is pretty bad when the consumer has to correct what the manufacturer should have done in the first place, to avoid a problem. Unhappy customer

Lane Home Furniture Customer Service

5380 Highway 145 S
Tupelo, MS
United States – 38801+1 877 251 5010
www.lanefurniture.com