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Complaint Against a Service United States

United Parcel Service of America [UPS] / Delivery – 3 to 4 days late, driver noting that my address is incorrect.

Tracking Numbers: 
1z58e8370385726606
1z01315e0300054524
1zy8x5650345011264
All I want to ask UPS is how are you guys staying in business? After my UPS experience, I would never use UPS to ship anything. By the way, UPS was the only ones having trouble locating my address; Amazon, FedEx, and USPS all have found me. The other companies driver cared to ensure the successful delivery. I have read all the shipping updates for the above deliveries and none of them indicates that UPS is at fault even though all the mistakes were made by UPS, this made me more angrier. My building is brand new and when my shipment could not be delivered on Monday, the driver noting “incorrect address, ” I called the customer service and provided directions to my building, to use Google Maps, and my phone number for the driver to call when he or she gets lost. The following day, Tuesday, I again get a notification from Amazon that the UPS could not deliver my packages due to incorrect address. I called the customer service again to find out why UPS driver can’t find my building even after I have provided directions; West bound Tomball Parkway Service Road, in between Hollister and Beltway 8. I was told by the customer service representative that someone from the UPS Stafford location will be calling me back in an hour. I did get a phone call, and the female caller said she sees the problem and will make changes. She didn’t tell me what the problem was. I assumed all is taken care of and that I will be receiving my packages. On the same day, I called the customer service again to check to make sure my other tracking numbers will be delivered with the “correct changes.” The customer service tells me that the package will be delivered to the new address which is totally different than my address. I didn’t provide any new address. I am figuring that the caller looked up my name in UPS database and found the address associated with the guy with the same name and printed out the new shipping label to a guy with my name’s address. I asked Customer service to have someone from Stafford location to call me. I spoke with a female caller (Lakisha?) who was very nice and apologized for the mistakes. I asked her for the female caller who made changes to my address, Lakisha informed me that she didn’t know who the employee was. Lakisha gave me a phone number to call in the morning to let the supervisor know and foe supervisor to relay the directions to the driver. On Wednesday morning, I called the Stafford location and a supervisor said that my packages has been transported to Willowbrook location and provided a phone number to call. I called the Willowbrook location, and spoke with Ava, who helped me. I asked for a supervisor but Ava insisted that she can help me. Ava did help me by relaying my directions to my building to the driver. I finally got my packages but the shipping boxes were torn and crushed. The torn side was taped up and was barely holding on. I have never received UPS delivered packages not crushed. I just don’t believe UPS package handlers have pride in their work. When I pointed out about the torn and crushed boxes to the driver, he said he hated delivering boxes looking like that. He also said his UPS map app put him on the other side (east bound/the odd number address) Tomball Parkway. I asked him if he hadn’t got my directions, he didn’t respond. He said he knows where it is now. Afterwards, I looked at my Amazon account and discovered another UPS delivery couldn’t not be delivered due to incorrect address. I called Willowbrook location about my undeliverable package. I was talking to another female and I was trying to explain then Ava recognized my voice and took over the call. Ava said the package was labeled 17200 Tomball Parkway and was in transit to be delivered. I told Ava to correct the address on the shipping label to my address. Ava said she would take care of it. I thought all was taken care of then I received a call from Willowbrook location at 7:51 pm, the caller asking if 15200 Tomball Parkway was the correct address for my package. I just about lost it. I asked her, if right hand doesn’t know what the left hand is doing. So, I will ask again, How are you guys staying in business with poor services, crushed box deliveries, and driver’s who don’t care about making the deliveries?

Please contact me if you want to discuss this matter in person.

Shawn Kang 
[protected]

United Parcel Service of America [UPS] Customer Service

55 Glenlake Pkwy NE
Atlanta, GA
United States – 30328-3474+1 800 742 5877
www.ups.com