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Complaint Against a Service United States

United Parcel Service of America [UPS] — failed to do what they said.

On Tuesday 1/28/20 I received an email stating that an adult signature was required on my package, It also stated that it would be delivered between 03:15 PM and 07:15 PM On Wednesday 1/29/20. On Wednesday at 12;22 PM while I was at the grocery store UPS attempted delivery almost 3 hours before they stated they would. I received another email stating that they would attempt delivery on Thursday 1/30/20. BETWEEN 03:15 PM AND 07:15 PM AGAIN!!!
Since Thursday was not possible for me, I went on-line to change the delivery day to Friday. I got it all done and then they wanted me to PAY $6.00 to change delivery to Friday! I contacted customer service and after the usual automated assistant I got to a real person (heavy accent) They said someone would call me. Later a woman did call me, she stated that they do not set a time window. So you can not believe what they tell you. SO I guess they intentionally lie to you. When I told her that I tried to change the delivery date so they wouldn’t waste their time and gas to attempt another delivery but they wanted to charge me $6.00 to do it, she just ignored it and said she would change the delivery to Friday. Well, We’ll see what happens but I have very little faith in UPS.

United Parcel Service of America [UPS] Contacts

United States
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Canada Complaint Against a Service

United Parcel Service of America [UPS] — Delivery

a parcel was suppose of been delivered on January 15, 2020 and it wasn’t . I waited the whole day in my home for the delivery and they never showed up. The delivered was rescheduled for January 16, 2020 delivery and again they never showed up. I wasted two days waiting for a parcel. The driver took it to a UPS Depot which was even further away then my apartment and they wanted me to walk over there and get it in the snow. I don’t drive and I’m 71 years old with disabilities. Then they said they would deliver tomorrow but wouldn’t give me a time when it would be delivered so they expected me to wait aroung again for the whole day for a POSSIBLE DELIVERY. UPS has the parcel. Crap service!!! Don’t use them . O contacted the the seller and told them what happened and told him to get the parcel back from UPS and return my money… DON’T USE UPS!!!

Canada
Categories
Canada Complaint Against a Service

United Parcel Service of America [UPS] / UPS Canada can’t punch in a buzz #

I just ordered some phones from Fido and to save on the activation fee, I got them shipped. Worst idea ever because of UPS!

I called and gave them the buzzer number and they don’t find it important to give it to the dispatcher! How dumb are they?

It’s Friday Dec. 28th and they attempted delivery at 7 pm and didn’t buzzer me so I didn’t know when to get the package. So now, I call again and they tell me they can redeliver it. So I wait and call again around 9:30 but now the trucks stopped delivering and they’re only gonna deliver it on Monday!!!

Always ask who the shipper is shipping from, if it’s UPS, avoid it like it’s the plague!

United Parcel Service of America [UPS] Customer Service
Overall Satisfaction Rating
55 Glenlake Pkwy NE
Atlanta, GA
United States – GA30328-3474
+1 800 742 5877
Categories
Complaint Against a Service

United Parcel Service of America [UPS] / Package Truck Driver

On Tuesday, December 11 at 12:20 pm, the package truck driver barreled into our parking lot, tearing through our grassy pavers. He avoided the driveway almost completely.

This is a safety issue for him, as the ground was highly saturated and he could have tipped his truck driving the way he did; it tore up a few of our pavers in the grass area.

Please address this and ask your drivers to stay on the driveway. This has NEVER happened before. We understand that with the holidays upon us, that they are busier than usual, but there is no reason to destroy property or put anyone in harm’s way to get to the delivery area. Thank you.

United Parcel Service of America [UPS] Customer Service
55 Glenlake Pkwy NE
Atlanta, GA
United States – GA30328-3474
+1 800 742 5877
Categories
Complaint Against a Service

United Parcel Service of America [UPS] / Driver tearing up my lawn

I have a driver complaint. It’s occurred numerous times this week for Delivery to:
1 Butterfield Ln unit 3 or 4 in Stratham NH 03885.
The driver has been turning around at the corner of my property and is ruining my lawn.

(Note: I have not even been the recipient of the packages being delivered because they are for my neighbor.)
If it continues I expect UPS to handle the cost incurred to fix my lawn.

Delivery of a package today was about 1:15 pm on Friday, November 30th, 2018 for you to track the driver of the vehicle causing this damage.

55 Glenlake Pkwy NE
Atlanta, GA
United States – GA30328-3474
+1 800 742 5877