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Complaint Against a Service

University Of Hawaii Federal Credit Union

Worst bank ever! Watch out for their hidden fees everyone! I moved into town and close to my campus, so I decided to open an account with them. Worst choice of my life. I don’t bring cash to school with me anymore and due to their lack of locations,

I could never make deposits as often as I wanted to, so I’ve opened another account at American Savings as my primary and left my account at this bank open, not in the negatives, but with enough in it to not close.

Haven’t used my account in almost 2 years and decided to go in randomly today to see if my account was closed or not. Doesn’t matter to me much since I don’t bank with them, I just have an account with $5.

GUESS WHAT I FOUND OUT! They’ve been charging me a “bad address” fee for over a year! Here’s the funny thing…I HAD THE CORRECT ADDRESS ON FILE. I disputed this with them, saying I have no other address, I’ve lived in the same place for almost 2 years, even showing the address on my license! And I asked if I could bring in other proof of my address.

The teller said I have to pay the fees. I told her to ask her supervisor, who was not in, so I have my number and waited 5 hours for the supervisor to call me and tell me that they will only take off $5, and I have to pay the rest…which is over $60.

Uhm, excuse me?! You’ve been falsely charging me every month for having the “wrong address” saying that I should have called them to update my address.

HOW CAN I UPDATE IT IF IT’S THE EXACT SAME ADDRESS YOU’VE HAD ON FILE SINCE I OPENED MY ACCOUNT? How unreasonable and un-accommodating.

(808) 983-5500
uhfcu.com
2465 Campus Rd Honolulu, HI, 96822