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Complaint Against a Service South Africa

University of South Africa [UNISA] — Rude Post Grad Supervisor

The professor does not respond to emails on time. When he decides to responds his emails are rude and abstract yet they are supposed to be guiding us, what does it mean when you have a supervisor who rights comments like “you dont know what you are talking about”, “I am a busy person do not write things that do not make sense, you are wasting my time and your time”, “you have no interest in what you are doing” “you dont care about your work”, “you have copied and pasted” they have software to check if the information has been plagiarized why coming to a conclusion like that when they have not even checked it. When i check it myself there is 2% plagiarism but the professor makes such a bold comment. We are paying to learn and they are supposed to be guiding us with constructive comments

University of South Africa [UNISA] Customer Care Service
South Africa
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Complaint Against a Service South Africa

University of South Africa [UNISA] — Lecturer’s for COM4808 misconduct

Dear Unisa,

It brings me great sadness to write this complaint. But I find myself without a choice. Beginning of the year of my Honors studies, I submitted an assignment – I understand that instead of submitting the full download of the assignment from Turnit, I submitted a report on the submission of the assignment.

When I went to see the lecturer to explain… I feel how she conducted herself was quite cruel for a lack of a better word – Dr. Hanekom is not a good example of what an educator should be. Her spirit is quite cold in fact. I decided to stay focused on the next assignment, my marks did not improve – apparently most students did not do well in that assignment – she wrote a two page breakdown of where students went wrong – I took that breakdown serious and when I wrote my next assignment I made sure I took notes of those points.

But yet again I did not improve like in my other assignment. I have to believe that there is something wrong, I am willing to put mirror to myself…but as a lecturer Dr. Hanekom is not after enriching and educating students- she is after corrected, structuring and ensuring rule are followed and when they are not, she is ready to punish. The spirit of a teacher or educator is to facilitate learning through fluidity, an educator should be firm but offer loving guidance. Dr. Hanekom does not exhibit any of this.

But yet again I did not improve like in my other assignment. I have to believe that there is something wrong, I am willing to put mirror to myself…but as a lecturer Dr. Hanekom is not after enriching and educating students- she is after corrected, structuring and ensuring rule are followed and when they are not, she is ready to punish. The spirit of a teacher or educator is to facilitate learning through fluidity, an educator should be firm but offer loving guidance. Dr. Hanekom does not exhibit any of this.

South Africa,Colleges and Universities

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Complaint Against a Service

University of South Africa [UNISA] / resolution of query

i have emailed unisa on numerous occasions requesting the balance of modules that needs to be completed to graduate. my email was responded to almost 1 month later.
in that time i drove to the Unisa Florida campus to get my query resolved.

i have emailed again to reinstate 2 of my modules so that i can get my exam results . to date i have not received any resolution. it is now 3 weeks later and still nothing. i need to register for the next semester still.

Unisa’s resolution time is nothing short of pathetic and we pay these high tuition fees and have to struggle to get service.