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Complaint Against a Service South Africa

Bonitas Medical Fund / Poor customer service, unprofessional and incompetent staff

Good Day, 

Membership number: [protected]

I am getting fed up of this up n down with calls and emails.

I was told by one of your consultants that the 1st month for baby is free and the new installments will be effective from the new month which is July 2019.

Why is it now effective from registration 1 June 2019 who is incompetent… due to this my benefits is suspended.

I feel like cancelling my plan and take my business somewhere else where I can get customer service cause clearly Bonitas don’t know what customer service is.

I am really getting Gatvol of this kak there no better way of saying it and yet use are quick to close queries which was never resolved.

I’m spending lots of money on calls daily and emails with various queries and no one assist all you get is automated emails and closure emails.

Bonitas Medical Fund Customer Care Service

BlockG, 164 Katherine St, Gauteng, 2196, South Africa
City of Sandton
South Africa¬†–¬†2010+27 860 002 108
+27 860 002 145

www.bonitas.co.za