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Complaint Against a Service South Africa

Sorbet Group / unethical behaviours and poor service, unskilled staff

I recently bought my mother a sorbet voucher to go and be pampered. She is 70 years old and could do with some TLC. When she arrived for her appointment at Table Bay Mall, they sat her down to wait for her beautician. 20 minutes later no one had come to help her or even let her know they were running late. She walked out from total frustration. 30 minutes after she left she was called by Sorbet to find out where she was.

We then made an appointment at Canal Walk as we thought they may be better. When she arrived they had recorded the wrong time but managed to eventually make a plan to help her. She had explained she was there for an eyebrow tint and would not like a dark tint as her hair is grey. The woman applied the colour and left. My mother had to call someone as the colour was burning her. When the woman returned the colour was almost black, along with her skin being red and inflamed.

We have come to realise that Sorbet is the fast food version of what it once was. The staff sit around yakking and screeching across the rooms to each other and I wonder if there are qualifications behind their technicians.

Sorbet Group Customer Care Service
1-8th avenue, CNR Wessels Rd., Rivonia
Johannesburg
South Africa
+27 11 202 7940