Complaint Against a Service

Vodacom / upgrade

I just went to upgrade my contract, the man helping me with the sale scanned the wrong phone now I must wait for your system to clear before I can upgrade. I am quite upset with regarding to this because it is your employee who made the mistake. I had to take time of work etc and planned to get it finished today as they told me they will be getting stock today now with him making the mistake nothing is being done. he says we must just wait