Complaint Against a Service

Veni stationary / A diary sent from China through Ali Express

New Harry Potter Vintage Notebook/Diary was sent by Veni Stationay, China through Ali Express to Nancy Sarah Gomes, Halifax. Tracking status (no. LM474758876CN) its out for delivery dated 1 Feb 19. Still not received. Would highly appreciate if you could look into the matter and let me know through email [protected] i will also not get a refund since its at the post office. Thank you.