Categories
Complaint Against a Service United States

Verizon Communications / internet connectivity

Internet went down at 8 PM on 03/25/2019. Called customer service. Representative could barely speak English and initially refused to transfer me to a supervisor. Supervisor also could not resolve the issue. Provided me a ticket number and advised problem would be fixed within 24-48 hours. Checked internet again today. Same issues. no connectivity. Rebouted router. 
Spoke with customer service this evening. Same issue. We cannot help you. Checked status of my ticket request. Ticket PAHM03MEUQ. Showed status of closed. Problem not resolved.
This company is absolutely the worst in customer service. If there was any other company that offered internet in these rural areas, I would go with them.
Thinking about filing a complaint with the PA Attorney general for fraudulent practices.

Verizon Communications Customer Service

1300 I Street, NW, Suite 400 West
Washington, DC
United States – 20005+1 212 395 1000
+1 202 789 1432

www.verizon.com