Complaint Against a Service Germany

Viabuy — My cash withhold

My names are Ajayi Bimbola Esther. Account number: [protected]. I recharge my account few months ago and am yet to receive the funds in my account.

I was told that i needed to update my information using my id card or permit. I have done that severely but, kept rejecting it. I sincerely wish that the money be returned back to my account which the money was transferred from. The said recharge was 50€. Thanks.