Complaint Against a Service Saudi Arabia

Viagogo / i haven’t received the payment from the ticket that i resell

I bought a two tickets from the website for the BTS concert last May5, 2019. but i resell the ticket coz i can no longer use it. I resell the said ticket in the same site where i bought it which is the viagogo website and the tickets were sold. After the concert viagogo sent me an email that they already started the payment transfer in my bank account, and they sent me an email again last May 10, 2019 stating “viagogo payment 2776749- You have just been paid” but upon checking my account the said payment hasn’t been send into my account. i want an email regarding this matter ASAP! i want to know how can i get my money. thanks

Viagogo Customer Care Service

Rue de Lyon 109, 1203
Geneva, DE
Switzerland+41 843 658 0829