Complaint Against a Service United States

Victra / Diamond Wireless

For the last few years I have been trying to cancel the phone insurance plan that I had purchased along with a cell phone at a Verizon retailer in Nevada in about the year 2009. It is a monthly recurring charge for $7.99 that is no longer relevant because the phone that it was purchased for is no longer owned. I’ve tried calling Verizon directly, but was informed that since it is a plan from a licensed retailer I would need to call the company that started the diamond wireless insurance plan as it is not through Verizon, but the retailer. I have never received any call backs or emails regarding this issue.

Customer Service

+1 888 876 2355 (Customer Service)
+1 252 317 0388 (Greenville Office)
+1 952 944 6803 (Eden Prairie Office)
1290-B East Arlington Blvd
Greenville, North Carolina
United States – 27858
Mon 8:00 AM – 9:00 PM
Tue 8:00 AM – 9:00 PM
Wed 8:00 AM – 9:00 PM
Thu 8:00 AM – 9:00 PM
Fri 8:00 AM – 9:00 PM
Sat Closed
Sun Closed
Eden Prairie Office
776 Prairie Center Drive, Eden Prairie, MN 55344