Categories
Complaint Against a Service United States

Viking River Cruises — damaged luggage

Passau to Budapest
Pre trip to Munich, Salzburg
Post extension in Budapest
August 9th – August 23
Ingvi
Budapest extension at Corinthia Hotel.
My Luggage was damaged sometime between transfer from the Viking River Longboat Ingi and Corinthia Hotel. Roller wheel was ripped off. I reported the damage to the Viking representative at the hotel and she (Dana) said she would make a note of it and that I should contact you. Please advise as to the next step necessary to replace the damaged suitcase.

United StatesCruise Lines

Categories
Complaint Against a Service United States

Viking River Cruises / things

#5291440
Yesterday I received my airline booking for my cruise. My friend and I are NOT on the same flight. I called and was told that for an additional $250 I could change my flight even though I paid the $50.00 when I booked the cruise to have that option.

I was told I waited too long to make the reservation. My agent said I would receive the airline reservation 90 days before my trip. The airline agent said I could make my reservation 365 days before my trip. Why are two different personnel at Viking giving me different information?

I’m now driving to Newark to get on the plane with my friend. My sister has taken 4 Viking cruises. She has never used the flight option because her husband gets free flights with his work. It’s too stressful to use your flight option. Viking should be upfront with the airline additional cost.