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Complaint Against a Service South Africa

Virgin Active South Africa / Cancelling of classes

are only 3 classes a week in total and 1 being on a weekday morning which workers cannot attend.This is unfair as I am a paying customer and prefer this class over others.If they are cancelling the class they need to arrange another Pump class at a different time to accommodate those who want this class.Why do other clients get preference to “popular” classes?Our Tuesday evening Pump class is always packed, meaning people enjoy the class.Saturday morning at 9:30 will obviously not be convenient for most people (regardless of what of what class is on), however we still attend as we enjoy the class.There are many other clients at the Amanzimtoti branch who will agree with this


Virgin Active South Africa Customer Care Service

3rd Floor, Mont Clare Place, CNR Main & Camp Ground Road, Claremont
Cape Town
South Africa¬†–¬†7708+27 860 200 911
www.virginactive.co.za