Complaint Against a Service

Virgin Active South Africa — Lost items found but not returned to the member

On 13/10/2019 at appr. 09H00 I visited Virgin Active Kings Park and forgot my running shoes (blue asics ladies) which are fitted with specialise orthotics. I went three times in the following week and I was told that they are not found in the lost and found area. However the records at the reception shows that my running shoes were found that day and returned to the Manager (her name is Charmaine ) who signed for them. That means that the staff somehow misplaced my running shoes. Due to this I will be able to participate in upcoming marathon because I need the orthotic to run with because I am cripple.

Virgin Active South Africa
Customer Care Service

Virgin Active South Africa Contacts

(added by the user)
43 WALTER GILBERT ROAD, Durban, South Africa , South Africa