Categories
Complaint Against a Service South Africa

Virgin Active South Africa / Cancelling of classes

are only 3 classes a week in total and 1 being on a weekday morning which workers cannot attend.This is unfair as I am a paying customer and prefer this class over others.If they are cancelling the class they need to arrange another Pump class at a different time to accommodate those who want this class.Why do other clients get preference to “popular” classes?Our Tuesday evening Pump class is always packed, meaning people enjoy the class.Saturday morning at 9:30 will obviously not be convenient for most people (regardless of what of what class is on), however we still attend as we enjoy the class.There are many other clients at the Amanzimtoti branch who will agree with this


Virgin Active South Africa Customer Care Service

3rd Floor, Mont Clare Place, CNR Main & Camp Ground Road, Claremont
Cape Town
South Africa – 7708+27 860 200 911
www.virginactive.co.za

Categories
Complaint Against a Service South Africa

Virgin Active South Africa / power failure at virgin active eco park

Good day,

My name is Karel Steenkamp and I joined Virgin active by the end of September 2018.
It is very important to say that I believe it was one of the best decisions of my life .
My quality of life / health has significantly changed.
The Personnel at Eco Park – Khomotso, Mangi, Shaq, Nhlanhla, Fortune etc etc assisted me to feel at home there and, up to now – I really can’t complain about anything.
Everyone is friendly; The gym is clean through out, The changing rooms are clean and the facilities very hygienic.
My complaint therefore feels so unnecessary but it is definitely worth mentioning:
* On Early Monday evening (14/01/2019) there was a Power outage and the whole Eco Park Centre was in the dark, except for Checkers which has a Backup generator – I therefore could not do my workout;
* To my big surprise, there was another power outage last night (Tuesday evening 15/01/2019) when I came there and apparently at the time of me writing this letter, it is still off. I’ve now lost out on 2 potential workout sessions.

It came to a very big surprise to me that maybe the most Prestigious Fitness Group in South Africa and maybe abroad, doesn’t have a Backup generator.

I stay in that area since 2010 and can tell you that power outages are very common.
I even have my own backup generator at home.

In our area – if there’s a power outage – you can buy from McDonalds, Steers, Garages – they all have generators

It’s a privilege for me to be a proud member of Virgin Active but it doesn’t come cheap. I never complained about the price.

I however belief it is totally unacceptable for a Fitness Centre like Virgin Active which has such a good reputation, mainly also because of the Passionate founder, Sir Richard Branson, not to have an Acceptable Plan B in the case of a Power outage.

If it’s not possible to purchase a generator for whatever reason, their is always a hire option where a mobile generator can reach them within 1 to 2 hours, depending on the paper work etc.

I was involved in both industries (selling, renting) myself.
I can even refer you to City Generators and several other companies.

I would really appreciate your feedback in this regard, and if you say that backup power, whether permanent or hire, is not a necessity that needs to be explained in detail – I still can’t believe it…

Regards,
Karel Steenkamp
E-mail: kps@kpsconsulting.co.za

Virgin Active South Africa Customer Care Service
3rd Floor, Mont Clare Place, CNR Main & Camp Ground Road, Claremont
Cape Town
South Africa – 7708
+27 860 200 911