Complaint Against a Service South Africa

Vodacom — Airtime not enough

I have a few contracts with vodacom. I renewed a few this year and 2 contracts came with 2 phones and 2 sim cards. One is the original and the second sim is additional and it receives r65 of airtime, meaning there 2 sims that received r65 and thse numbesrs are [protected] and [protected]. These contracts were taken about 9 months ago and I dont use them for now but when I checked the airtime, I only found r130 of airtime in each. I called vodacom yesterday and I was told the airtime expires every 60 days. I had having a contract with vodacom from around the year 2000, I have always been accumulating airtime but today I am told it expires and I was never told. Please give me all my airtime for the past months and then we can start on a clean sheet of the airtime that expires.
My original main number for my contract is [protected].


Piet langa

Customer Care Service

Vodacom Contacts

(added by the user)
340 Nix Road, Danville, x 5, Pretoria, South Africa