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Complaint Against a Service South Africa

Vodacom / cancellation of a product never ordered.

Vodacom should have a dedicated email for cancellations and complaints. I dont have time to call and sit talking and explaining for half an hour.
[protected] – package delivered and signed for by my personal assistant. When I opened it, it was yet another mobile data device which I never ordered. Trying to cancel since October 2018. Have spoken to many customer care operators to no avail. I am sitting with the device which I have not opened, being billed for it and dont want it.

How do I get this cancelled and returned to Vodacom.
[protected] – expired March 2018 – never received a call to upgrade and yet it continues. It is also a mobile data device. It hardly worked. Want it cancelled.

[protected] – expires 01/02/2019 – dont want it either. Want to give notice on this one to cancel on expiry.
[protected] – no idea who owns this number or what it is for.
My cell is [protected]
My personal assistant is Tracey on [protected]. She knows what is going on to so please call her and not me as I am impatient.
AJDC Trindade

Vodacom Customer Care Service
Block H, Metropolitan Office Park 82 Wessel Rd
Johannesburg
South Africa
+27 82 111