Categories
Complaint Against a Service

Vodacom / Faulty Samsung Gear fit2 Pro Serial: R5AK6026P1D

Good day

Re: Faulty Samsung Gear fit2 Pro Serial: R5AK6026P1D

PLEASE can you help me, I bought this Samsung Gear fit2 with my contract in September 2018, 3months later the band does not start up anymore, I phoned Vodacom Direct and after holding on for 40 minutes they said someone will contact me to arrange the pick up to resolve the issue.

But after a week still no one phoned me, I am very disappointed with this service, I always believed Vodacom is a GREAT company with trustworthy and reliable after service but lately I am very disappointed with your service.

Can you please urgently help me to get my Gear fit2 fixed or replaced, because I am still paying for this device and will be paying for two tears BUT it is broken after 3 months?????

Attached is my invoice and a Serial number of the band please help me.

My husband’s contact number on which name the contract is: [protected] (Reinier Van Zyl
My number: [protected] (Mandie)

Kind Regards

Mandie Van Zyl

Vodacom Customer Care Service
Block H, Metropolitan Office Park 82 Wessel Rd
Johannesburg
South Africa
+27 82 111

 

Vodacom / Faulty Samsung Gear fit2 Pro Serial: R5AK6026P1D
Vodacom / Faulty Samsung Gear fit2 Pro Serial: R5AK6026P1D