Complaint Against a Service South Africa

Vodacom / iphone 6 contract phone

I took out a contract on the 18th december 2018 on a ihpone 6 and two weeks later it suddenly stopped working. On the 2nd january 2019 I took it to vodacom repair centre and after a few days I was told that the charger block is damaged and that it cost r5000 for replacement phone. I rejected the quote because I cnnot afford to pay somuch,

which means im a looser either way because I got to keep paying now for the next 24months on this contract but I cant use the phone. I fail to accept or understand that a brand new device can pack up just after two weeks, because how many times does one really charge a new device, that it can get damaged in such way?? I have this contract for less than one month and im not there is nothing they can do??

Vodacom Customer Care Service
Block H, Metropolitan Office Park 82 Wessel Rd
South Africa
+27 82 111