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Complaint Against a Service

Vodacom / non existent rude service at the marc

I went to your The Marc store today 27 Dec 2018 to do an upgrade. I was told by a collegue last week that the staff at Nedbank Head Office get better deals. I travelled from Kempton Park and was there just after 9am and greeted the 2 ladies.

I was asked very abruptly can we help. I stated that I was informed what I heard about the special deals. The 1 lady just turned her head looked at me and sadi NO there are not specials for Nedbank.

Not 1 of them bothred to ask if there was anything else they could assist with. They both turned away from me and carried on with the laptops in front of them.

If that is the way your staff deal with customers I feel very sorry for Vodacom and their shops. I walked away very disgusted as even if there are no specials they could of at least assised me in my upgrade.

I have in the meantime done my own upgrade via the internet, so thank you for nothing The Marc Vodacom, you will never see me again and belive me when I say I will tel people of the pathetic non existant service received.

My cell nr is [protected]

Vodacom Customer Care Service
Block H, Metropolitan Office Park 82 Wessel Rd
Johannesburg
South Africa
+27 82 111