Complaint Against a Service South Africa

Vodacom / payments

My payday has changed from month end to the 15th of every month, after attempting to change the debit order, Vodacom went and tried to debit me for December and the whole of January on the 15th. Apparently they have to take two payments for the change to be made. My argument is that I am not now paid twice for the same month so how must I budget two payments in one month. Surely the date can be changed without the hassle of paying twice. Now on the 1st of every month I must call in and make a payment arrangement for the 15th. My credit record is damaged by this. Surely there is a solution for people like me? I am a loyal consumer and this is how I am treated? Y Nel [protected]

Vodacom Customer Care Service
Block H, Metropolitan Office Park 82 Wessel Rd
South Africa
+27 82 111