Complaint Against a Service South Africa

Vodacom / service and communication

In febr 2019 ordered laptop. Spoken to different staff. Everyone said to call back, even 2nd in charge.
It’s now almost june 2019.
Still no follow-up calls received. Had to visit the shop myself.
No communication no laptop no follow-up calls. Not even from management.
I believe staff need to follow-up even to say why laptop is not arrived or what problem is.
Why advertising laptop but not deliver. 
Why not deliver the laptop lenovo I asked for but try to cel a more expensive contract.
I believe staff, including management need to get training in communication skills.

Vodacom Customer Care Service

Block H, Metropolitan Office Park 82 Wessel Rd
South Africa+27 82 111