Categories
Complaint Against a Service South Africa

Vodacom / Service level

My phone was stolen yesterday and i blocked the sim and phone. I was told to go for a sim swop today.
We went to the vodacom 4 u shop in cape gate. I have twins of just over a year and a 3 year old that i had to take with.
After standing in line for an hour i was next. The consultant came and assisted the young woman behind me. When i told him i was next in line he so so she is just going to pay for her sim swap. I left it but 20 min later he was stil chatting to her. When i asked to speak to the manager i was told that he is the assistant manager and what am i going to do about it.
His name is shaheem.

I feel that it was really poor client service! He insisted in helping the young woman first and then had a very bad attitude

Vodacom Customer Care Service

Block H, Metropolitan Office Park 82 Wessel Rd
Johannesburg
South Africa+27 82 111
vodacom.co.za