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Complaint Against a Service

Vodafone India / non delivery of product

I had recharged on 21st Nov 2018 for Rs.458.00 Transaction ID ONR1811211947180131 for my Mobile net work plan which was offered for 84 days But this recharge was not updated and i was unable to use the network – resulting I had recharged for Rs.199 valid for 28 days vide ONR1811222103180119 on 22 Nov 2018 – the validity got over on 19th Dec 2018 I was under the impression this recharge will add to my previous recharge for Rs.458 –

but it came to me as rude shock on 20th Dec 2018 that my validity of data mobile data expried and i was not allowed to use despite my vaiidity for the same vide Rs.458 should be 84 days but it was otherwise I am shocked when i cross checked with the vodofone store that my recharge of Rs.458 stands cancelled as I had done a recharge for Rs.199

I only request you to allow me to operate with my mobile data with the amount recharges on 21st Rs.458 which is valid for 84 days – as there was no sign of waring message that if other recharge will invalidate the previous recharge Kindly arrange to allow me to continue the net work

Vodafone India Customer Care Service
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East
Mumbai
India¬†–¬†400059
+91 982 009 8200