Categories
Complaint Against a Service United States

Vons / Delivery service missing items 2nd time in a row

items were missing from my order, called customer svc who tried to contact driver to see if items were on truck. Driver could not be reached, so I was told to call back in 30 minutes. Called back and was told that I could get refund for missing items. Since they did not total $20, they could not re-deliver unless I placed an order totalling $35 or more, and I would still have to pay service fee of $3.95 plus delivery fee. I had several bags of items missing from my last order, but they were delivered two hours later. I am physically unable to go to the store and rely on delivery. The people I spoke with were professional, but VONS policy about not taking responsibilty to rectify their errors will cause me to take by business elsewhere.

Vons Customer Service

618 Michillinda Ave.
Arcadia, CA
United States – 91007-6300+1 877 723 3929
www.vons.com