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Complaint Against a Service United States

Walgreens / Customer service

I called to check on the status of refills on 2 prescriptions that are supposed to be on auto refill and that I have been receiving emails about being in process for almost 2 weeks. I initially talked to a person, apparently in corporate, who told me he would place me on hold an check on the issue. I waited on hold for several minutes and the phone was picked up by the rudest person I have ever encountered at customer service. I thought I had been passed to her and she knew the issue, but she rudely and curtly told me I needed to start over, then interrupted me and asked for birth-date. That was provided. She then told me that I had not responded to notification that there were no refills. I told her that was incorrect, that I had hand delivered new scripts and they were on record. She kept cutting me off and told me it was my responsibility to activate those (how can I when I don’t know that this is an issue) and then told me to shut up when I tried to explain I was unaware. Then she told me that she would DO ME A FAVOR and activate the prescriptions. That just made me furious and I raised my voice…she then hung up on me. The service of your company has gone completely down hill. I will be moving all of my prescriptions and my husbands prescriptions to someone who values our business. I pay for my services…no one is doing me a favor. COMPLETELY UNACCEPTABLE/.

Walgreens Customer Service

Walgreen Co., 200 Wilmot Rd., MS #2002
Deerfield, IL
United States – 60015

www.walgreens.com

Categories
Complaint Against a Service

Walgreens / Customer Service

I went to Walgreens around 3:15 a.m. located at 1329 University Boulevard East Takoma Park, MD to see what was on said. I am going up and down the aisle handling products and checking prices. I really did not see anything I wanted. I eventually bought a small bottle of orange juice for $1.79.

I got my receipt from the young male cashier. I left the store and threw my receipt in the trash. Lo and behold the security guard comes out of the store and looks in the trash can. I told him that just because I live in Prince George’s Md that does not meant that I steal. I asked him his name.

I also told him that he needed to go back into the store. He took a shopping cart into the store with him. I went to my car and wrote down notes about what happened. I went into to store and asked a young lady who was stocking items if she was the manager. She answered in the affirmative.

I asked her what was her name. She told me. I asked her who was above her she told me she could not answer that. I told her what happened to me was the second time. I also told her I was going to corporate. By the way, I am black. The casher was black. The security guard was African. The manager of the store appeared to be of Ethiopian descent.

Walgreens Customer Service
Walgreen Co., 200 Wilmot Rd., MS #2002
Deerfield, IL
United States – 60015