I called to check on the status of refills on 2 prescriptions that are supposed to be on auto refill and that I have been receiving emails about being in process for almost 2 weeks. I initially talked to a person, apparently in corporate, who told me he would place me on hold an check on the issue. I waited on hold for several minutes and the phone was picked up by the rudest person I have ever encountered at customer service. I thought I had been passed to her and she knew the issue, but she rudely and curtly told me I needed to start over, then interrupted me and asked for birth-date. That was provided. She then told me that I had not responded to notification that there were no refills. I told her that was incorrect, that I had hand delivered new scripts and they were on record. She kept cutting me off and told me it was my responsibility to activate those (how can I when I don’t know that this is an issue) and then told me to shut up when I tried to explain I was unaware. Then she told me that she would DO ME A FAVOR and activate the prescriptions. That just made me furious and I raised my voice…she then hung up on me. The service of your company has gone completely down hill. I will be moving all of my prescriptions and my husbands prescriptions to someone who values our business. I pay for my services…no one is doing me a favor. COMPLETELY UNACCEPTABLE/.
Walgreens Customer Service
Walgreen Co., 200 Wilmot Rd., MS #2002
United States – 60015