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Complaint Against a Service United States

Walgreens Pharmacy / Prescription medication

I had my physician send a new Rx to my preferred Walgreens pharmacy, I have used their services for more than a year without issue prior to this occurrence. The Rx was not in stock and was needed to be ordered. I was informed on Wednesday that the Rx would be processed for ordering, I explained that I would pay cash price for the Rx. I called the pharmacy on Thursday to check the status and was informed at that time that the Rx had not been ordered because the pharmacist had not yet cleared it. I was promised that an “additional” order would be placed for the Rx to prevent any further delay in getting the Rx in a timely manner. On Friday, I went into the pharmacy after being placed on a non ending hold by phone. I was informed that the Rx would be $200+ and I made it very clear that I was going to pay full price, no insurance. Then the pharmacy tech and pharmacist proceed to tell me that the Rx is out of stock and ask would I like them to order it. AN ORDER WAS NEVER PLACED PRIOR! I have hypothyroidism and certain formulations of my Rx require frequent adjustment and generic Rx do not work for my condition. To find out that a medically necessary prescription is being delayed on behalf of the negligence of the staff is extremely disappointing. For this reason I am filing a complaint. All I asked for was sufficient communication and in return I was lied to and now have to find another pharmacy with more competent staff.


Walgreens Customer Service

Walgreen Co., 200 Wilmot Rd., MS #2002
Deerfield, IL
United States – 60015

www.walgreens.com

Categories
Complaint Against a Service United States

Walgreens / pharmacy

pharmacy staff used to be so fast and now it’s went down hill. i dropped prescriptions off for my 2 yr old that needs 3 antibiotics and getting worse by the hours she has hand foot mouth disease they told me they would be ready in 1 hr 30 min which was around 430 and i’m sitting here the next day and there still not finished only 1 is… the phones are always busy you can never get through. and the line inside and out are even more ridiculous your talking 30 min to 1 hr if not more waiting in line even if there’s 4 cars in front of you. i dunno what’s going on but it’s ridiculous people need there medicines exspecially my 2 yr old.

Walgreens Customer Service

Walgreen Co., 200 Wilmot Rd., MS #2002
Deerfield, IL
United States – 60015

www.walgreens.comhttp://www.walgreens.com

Categories
Complaint Against a Service United States

Walgreens Pharmacy. / meds.

They take up to 3 days to refill when in stock, always an issue with insurance. and the waits in line there inside or window is a joke. and most of the time you get part of your order and have to come another day and wait again. I hate them my family has quite them period. and it seems most of them in the pharmcy do not know what they seem to be doing.