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Complaint Against a Service United States

Walmart Stores / WALMART Violates its own Return Policy

Large Holiday order from Walmart.com was received damaged and defective. Returned in person with store manager. Promo codes were received to make up for AWFUL experience. Final code did NOT work. Upon questioning with on-line chat my account was deactivated. Call center supervisors created new account for me so promo code could be applied. The new account was also closed. Tried a third time with supervisors instruction and assistance. Third account closed. All returns were accepted as an item cannot be returned without being accepted. Walmart has a return policy, yet they penalize a customer for using it. Items ordered from Walmart.com ALWAYS arrive with problems. Boxes, bags burst when thrown from whatever delivery service. Items inside boxes defective and damaged. You can NOT shop Walmart.com with confidence. I suggest Amazon as they appreciate their customers.

Walmart Stores Customer Service

850 Cherry Avenue
San Bruno, FL
United States – 94066+1 800 966 6546
walmart.com

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Complaint Against a Service

Walmart Stores / Gingerbread train kit

 

I purchase the gingerbread train building kit for my daughter and come to find out there was a live mouse in the box!! In the back of my SUV, there are pieces of the shredded box from it eating its way out of the box!

We put traps down and caught it! I am so grossed out from this!! Then the store acts like it’s no big deal when I take it back!! There was a mouse in my car and now mouse poop all over my child’s car seat! Ugh! So grossed out and unhappy!

 

Walmart Stores Customer Service
850 Cherry Avenue
San Bruno, CA
United States – CA94066
+1 800 966 6546

Walmart Stores / Gingerbread train kit
Walmart Stores / Gingerbread train kit