My fiance and I had just bought our first VW and were hoping to find a trusting dealer to help with repairs. We were thrilled that there was a place just 3 blocks from our new home.
She brought the car in and after her 1-hour visit, she wished to never return because Tom made her feel uncomfortable.
I supported this and did not like the things he had said so I picked up the car when it was finished. When he found out who my fiance was he proceeded to make very inappropriate remarks about her.
This was so unprofessional and I wished to not interact with him again. On top of that he did not order my part in time and had to keep it an extra day and I had to take off work another due to no transportation and he provided no discount or compensation.
1 month later I called to see if I could have one of the service workers install a part for me that I had purchased somewhere else. His reply was so condescending as to why they would want to install something that was not purchased from them.
I am not very knowledgeable when it comes to cars, therefore, I am pretty trusting when I am told information about mine and he made me feel belittled with his rude reply.
I would encourage people to try and look for other places before using Toms poor communication style that make people feel uncomfortable and not trust their judgment.
11321 Fern St Wheaton, MD 2090