Categories
Complaint Against a Service United States

White Castle Management / Fish sandwich

I placed an order last night from White Castle in orange NJ, Central Avenue. I opened my sandwich & found rat dropping on the bread. I went to the store with the receipt & pictures & videos and the manager only asked “would you want another fish sandwich ” i said no. She began to explain that it was clam from the oil and that is very unsanitary. I’m glad that i checked my sandwich before I ate it . My stomach continued on hurting throughout the day so that’s how I came upon going to the store to explain my situation. I feel like she was very unprofessional and didn’t try to help me resolve my issue she said she couldn’t help me in any other way.

White Castle Management Customer Service

555 West Goodale St.
Columbus, OH
United States – 43215+1 800 843 2728
www.whitecastle.com

Categories
Complaint Against a Service United States

White Castle Management / My loaded fries were incomplete yet I was charged.

So I went to White Castle on the Bruckner Blvd in the Bronx and I checked my bag I did have everything I ordered so I left. But when I got home and opened my loaded fries I was angry to see there was no ranch and no bacon…simply fries and cheese…I was charged for it and I dont understand how you could sell someone a half of their order basically…I didn’t think I would have to check if my loaded fries were loaded…

White Castle Management Customer Service

555 West Goodale St.
Columbus, OH
United States – 43215+1 800 843 2728
www.whitecastle.com

Categories
Complaint Against a Service

White Castle Management / Crew members

Everytime I come into this Glasgow Store I look at the Crew and im sorry but most of this crew and I’ve seen it on nights and on days, most of them are high or coming off a high and if you can’t see that then I should probably report to someone higher up.

You’ve even got a team lead that I know for sure is more than likely coming down. So with that being said I’d suggest drug testing most of em. I’m sure you’ll handle this issue to the best of your abilities.

White Castle Management Customer Service
555 West Goodale St.
Columbus, OH
United States – 43215
+1 800 843 2728