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Complaint Against a Service United States

Windstream Communications

When our internet goes out there is no urgency to fix the issue. We are at a time when people are working from home and students digital learning

Our internet went out April 24th and I notified them as soon as it happened. The earliest someone could come repair the issue was April 30th. This impacted work and school. I had to call several times for the service date to be moved to April 28th

Internet went out Sunday July 26th. I called as soon as it happened and I was told someone would be out on August 1st. I called several times and got the date to be moved earlier and the best was July 29th. This impacted my work.

Internet went out August the 6th, called as soon as it happened and was told the earliest someone could come is a week later in August 13th. This is impacting my work and kids school.

The internet speed and bandwidth is very poor, the extreme decline started after the April 25 outage. I have asked for support and I have been told there is nothing that can be done

When our internet goes out and I call it takes too long for someone to address, this impacts my work and my kids school. How am I supposed to pay my bills if internet is going down? How are my kids supposed to do digital learning when the internet is down?
When we used our data from our phones we went over our data plan which I was charged over $400 in April and in July.
The anxiety of not having the internet for work cannot get a price tag.

Customer Service

+1 800 347 1991 (Customer Service)
+1 800 481 5441 (Online Order Status)
+1 866 445 8084 (Order Support, Sales)
+1 800 537 7755 (Financial Services Department)
+1 855 439 2889 (Business Class Services)
+1 800 600 5050 (Enterprise Customer Support)
+1 866 375 6040 (Windstream Wholesale)
4001 N Rodney Parham Rd
Little Rock, Arkansas
United States – 72212-2442
Categories
Complaint Against a Service

Windstream Communications

I am complaining about the service. I moved and contacted Windstream to transfer my phone service AND I added internet. I was told that it would be done on 3/23/2018.

I took off work this day. I received a called that the time would be between 3-5. I waited until 5:51. I called them and the automation said it was still open. By 6:15 or so I called and it stated the order was completed but NO ONE came to my apartment.

I was told that someone would come today but it would be after 12. My son has been here since 11:30; I came home for lunch at 12:15. At 12:38 I received a phone call that the order was complete to check my modem, etc. I have yet to see a technician.

These guys ARE NOT coming to the apartment. I cannot keep taking off from work or even sitting around waiting for someone to show up and they don’t! Now I’m being told it may be Wednesday before someone can come out.
I would like to speak to a field supervisor.

Texarkana, Texas regarding this matter and not to be continuously putting in an order for service only for no one to come out and do their job.

1 866 445 8955
www.windstream.com

4001 N Rodney Parham Rd Little Rock Arkansas United States – 72212-2442