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Complaint Against a Service

Windward Community Federal Credit Union

They do not offer 24-hour customer service, which all banks and most credit unions offer these days. Why is this a problem? Twice in the last 4-6 weeks, I had a problem with my card where the magnetic stripe didn’t work or my card got blocked for security reasons.

Since both times this happened on a Saturday afternoon, I did not have access to any of my funds until Monday morning. Saturday and Sunday are the only days I have available for weekly food shopping.

Since there was no one I could call and speak to about this problem, I was stuck with no money and no food for the weekend. The one star is to acknowledge that the staff seems friendly enough and as helpful as they can be.

(808) 247-8555
wcfcuhawaii.org

45-480 Kaneohe Bay Dr. Ste 1AE2 Windward City Shopping Center Kaneohe, HI, 96744