Complaint Against a Service United States

Wish Online Shopping / a necklace i ordered

Ordered a necklace on Dec 31. Cannot get back on the website. There is no proof i ordered it except money was taken off my credit card. I have a number that texted me and said it was on it;s way. Have seen nothing, Apparently you can;t talk to a Human. I got took for 23 dollars.I am disabled so i need my money. Why can’t i talk to no one??? I am not Happy with all this crap Customer Service
One Sansome Street, 40th Fl
San Francisco, CA
United States – 94104
+1 800 266 0172