Complaint Against a Service

Woodsprings Suites / No hot water

I have been here for over 7 months and pay every week on time of $350. So why when I come home from a long night of work I cant never have hot water when I want to shower. Even during the day.

This building is a piece of crap and these rates should not be this high. When you are late, they are knocking on the door for payment but can’t keep hot water or even give us extended residents a discount. And this is not just my room, this is the whole building.

The longest we’ve been without hot water a few weeks ago was 4 days. This is a reoccurring thing that goes on as well as the pot and cracks smoking that goes on in the building that u can smell getting off the elevator. My sink and toilet leaks and no one has come to repair it yet. Mold and mildew are breathed in from it.

I pay $1400 a month to stay in this dump. This is obviously the only hotel I can afford with my kids and I can’t even get a decent shower or room let alone buy clothes and shoes for my little ones because this crap joint takes literally my whole check. The rates in my opinion and in about 12 other guest have the same opinion.

Rates do not match for the quality that is being paid for at all. Send a corporate manager for a week to stay here and see what goes on when they are not present. Supposed to be a non-smoking hotel…yeah right. The staff does not care! My kid should not know what drugs smell like getting off the elevator coming home from school. Please, something needs to be done or rates should be lowered.

Goodsprings Suites Customer Service

135 Pinnacle Drive
Johnson City, TN
United States – 37601