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Complaint Against a Service

World Education Services [WES] / Verification of my credentials – ref 3802595 / Education Credential Assessment

With so much disappointment, I wish to inform you that WES has been a worst experience for me and its still ongoing. i need some help here

My WES account had 2 degree assessments –
Bachelor from Indira Gandhi National Open University
Post graduation and Masters from Indira Gandhi National Open University.

On 12th October 2018, my Bachelor degree was accepted and the Masters were sent for secondary verification by the university on 2nd November. It took around 6-7 weeks to get the status changed to “In progress” on December 14th 2018.

On 26th December, they sent my bachelors degree back to my school and that means another 6-7 weeks and still unsure what will happen after that.
My bachelor degrees were accepted before and suddenly they want a reverification.

Not sure, why was this not initiated on 2nd November itself along with other degree verification. This is a time consuming process and I hope WES realizes the value of the candidates lost time at the first place already to be adding more time to complete the process. Had this been initiated all together on 2nd November, this all would have been completed by now.

I have been awaiting my ECA since the last 3 months and request your intervention to understand my case and take appropriate steps in resolving this conflict.