Complaint Against a Service

I asked a question about a furnace and never received an answer. I thought I would be charged five dollars but I was also charged a membership fee even after I canceled the service.
I want my money back. You can check your records to see when I called you and when I canceled.
I expect a response back promptly. Thank You Tim Kelly PS your website says my complaint is not long enough so I am adding to it and making copies of everything for further use.
JustAnswer Customer Service
P.O. Box 29045
San Francisco, CA
United States – 94129
+1 888 587 8220