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Complaint Against a Service Germany

Yanwen / Knifeholder “Deadpool”

Hey there, the following is my problem with the delivery status and for me, its impossible to understand that the package is loaded onto the delivery vehicle at 7:31 in the morning and is “successfully delivered” at 07:32 in the morning.

Especially they did not wirte the housenumber on the package. So my question is, where did they delivered it, cause i was talking do DHL germany again, and they said, they need a tracking number, the tracking number i have UE690007227YP is useless to them.

And till this email, i got nothing delivered.
I really want to solve this problem, cause i paid money for something i did not received yet
Dear regards

Yanwen Customer Care Service
Rm.101, Suite A, Lantao Center, № .5 Wanhong Rd., Chaoyang Dist.
Beijing
China – 100015
+86 106 462 1881
+86 106 465 6790