Complaint Against a Service / Hotel Booking

I was booked into Hotel Ashlesh in Manipal for 16th Nov 2018 night (Yatra booking reference number [protected]). Booking was done on 13th Sept (through my son’s Yatra account).

I was unceremoniously shunted out to a smaller hotel with no facilities and a much poorer room, quoting ‘Overbooked’ at Ashlesh.

I had to perforce use the second hotel as I had no other option as I was in Manipal to attend my son’s convocation and all hotels were fully booked. Hotel Ashlesh told me that they had advised Yatra to stop taking bookings for them sometime in August itself as they were fully booked.

This is a total rip-off. Yatra makes their money (commission on the higher tariff room booked through them), Ashlesh makes their money (difference between rate at which their room was booked and what is paid to the smaller hotel), the smaller alternate hotel makes their money (they get bookings they would otherwise not get and possibly at higher than their normal tariff).

The customer gets ripped off by all three. I don’t think I will ever again do any booking thru and I intend to let others on social media know of this massive rip off by

From reviews and complaints posted online on various platforms by a large number of aggrieved users, this appears to be the standard operating procedure for

I am surprised they continue to be allowed to operate this scam with impunity despite a large number of complaints. They should be shut down for this reason alone.

Yatra Online Customer Care Service
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