Complaint Against a Service

Yours Clothing / Wrong items delivered

I ordered 5 items from your company. I got a delivery but not one thing was mine. I have sent a message and an email but have got no reply. Your customer service is beyond shocking.

The phone number provided does not ring. It days you seem to have mis-dialed the number. I tried to use the returns portal but it won’t accept my email address, my postal code or my number.

Now I have a broken foot and have been in plaster for nearly 8 weeks now, how am I to get out to return this package. Also, I bought my items on black Friday if I re-order them I won’t get the same price.

While I understand errors can take place this was not my error.
The last order I placed with your company, the next day I got an email from your clothing stating that I left some things in my car and don’t forget to buy them.

I had bought them the previous day. Again I couldn’t find anyone from your company to help me. You really need to improve your customer service because at the moment it certainly feels like you don’t have one.
Is there anyone in your company that can help me with this issue, Rosemary Mc Nab Sleight

Unit B, Finmere Park, Southgate Way, Orton Southgate
Peterborough, England, East Anglia
United Kingdom – PE26YG
+44 844 820 4204