Yuchengco Group Of Companies [YGC] / doesn’t have any update with the claim that I filed

I have a family protect elite plan 3000 which I got last september from an rcbc rep.

My son was hospitalized last november 7 until november 10 with the final diagnosis of peritonsilar abscess non specific viral illness. How can I make a claim?

Beneficary : aliene cheillo montalbo mendoza
Patient : cedric jaco montalbo mendoza
Coc number: fpe00015775

I submitted the documents last november 25, 2018 and I haven’t got any response up until now.

Because of this hassle I just wanted to cancel the plan!

Yuchengco Group Of Companies [YGC] Customer Care Service
3/F Y Tower II, Leviste cor. Gallardo Sts., Salcedo Village
Makati City
+63 856 145 758
+63 843 0879