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Complaint Against a Service United States

Yuchengco Group Of Companies [YGC] — My Family Shield

Malayan Insurance/ Yuchengco Group of Companies – TERMINATION/CANCELLATION
Good day.
I would like to terminate/cancel My Family Shield Plus Insurance worth 550 under name of BUENA G. VILLANUEVA with my card ending in 9009 because I cant afford to pay for it anymore and I already have Insurance from other institutions. I also experienced twice already that it appeared in my RCBC credit card bill statement that there are two amounts to be paid under My Family Shield Plus. I even called RCBC hotline number to inform them of my intention to terminate this insurance. I even pay for my health card under Care Health Plus. Pls respond immediately. I would appreciate it much for your immediate action.
Thank you and God bless.
BUENA G. VILLANUEVA

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Complaint Against a Service

Yuchengco Group Of Companies [YGC] — family protect elite

With this letter, I hereby request the cancellation of family protect elite auto-charged under rcbc bankard no. ending in 5007

Policy holder: Princess April P. Quintinita(Married Name)
Monthly fee: p 520
Annual fee: p 6, 240

This policy has been put into consideration to pursue, however, I came with the final decision of cancellation.

Your immediate action is needed.

Please acknowledge receipt hereof and effect the cancellation immediately. You may reach me through my email, [protected]@gmail.com

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Complaint Against a Service

Yuchengco Group Of Companies [YGC] — malayan insurance company/ my family shield

I am writing in hope of having my dilemma be resolved as soon as possible. I am also thinking or planning to file a formal complaint for Malayan Insurance Company.

It so happened that I agreed to avail of two health insurance(s) from Malayan, when their agent (a telemarketer) called me at my office contact number. She said they got my details/information from RCBC Bankard, and with my consent they will use it to approve my insurance application, furthermore, that the said two companies are sister-companies and that my informations are still secured. And so she offered the ff. plans:

My Family Shield Plus
My Family Shield Life

I agreed because the offer was appealing and I thought it was beneficial for me and my family, because I also have Insurance with other companies. The telemarketer said that the policy contract will be sent thru courier to my registered address, or that if I wish to change the address I can always call RCBC to do so. But upon calling RCBC they said it should be directly instructed to the Malayan Company, and I should call them. So I tried calling them, but it has proved to be futile because their hotline is always directed to voicemail. I tried email but I did not get a very positive or helpful reply (I will attach screenshot of email). Furthermore the agreement is that the amount of the plan which is 760/month for My Family Shield Plus and 80/month for My Family Shield Life will be automatically debited from my RCBC Flex Visa Card. Thus upon checking my latest SOA, the said amount(s) are already debited. However, 4weeks after the said insurance policy was approved, enforced, and paid, I did not receive the copy of the policy contract, or as to their name of it, the “confirmation of cover”. I tried following it up thru phone call and email but I received such alarming reply (see attached screenshot);
I was thinking, how could I receive it when I am in Marinduque and it was delivered in Cainta, Rizal. No one is living in my condo unit in Cainta. Two days before this email I, at last, had successfully reached one of their CSR thru YGC customer service hotline and asked for the change of delivery address. So it really was alarming that I should receive such reply two days after the call, and when I called the YGC customer service hotline again, I asked for the policies to be cancelled immediately, and to my surprise the csr said that I should wait at least 1 year for it to be cancelled because the policy is already enforced. He said that it is auto-renewable per year so I should call them again at least 2months before the end of the first year of contract to cancel!!! Now this has become even more alarming, the telemarketer I talked to never said anything about a 1year lock-up or whatever they call that. And I never got the copy of the contract so I know nothing of it and maybe other important disclaimers and informations. As I do believe, to buy insurance policies is upon your own discretion and free-will and to cancel is the same.

After the experiences I’ve had so far with Malayan Insurance company and their customer service, beginning from which I did not receive my policy contract, hard to call hotline number, disclaimers and important informations not entirely and thoroughly relayed, rude customer service representatives and slow response and resolutions for my concerns, I no longer think I am secured in this company. I already sent an email to ygccustomerservice@ygc.com.ph to request for the cancellation of the policies last December 9, 2019, but unfortunately I receive no response regarding the cancellation until now. I would really appreciate it if they will answer and process the cancellation as soon as possible before the said amounts are debited again from my credit card.

Philippines
Categories
Philippines

Yuchengco Group Of Companies [YGC] / doesn’t have any update with the claim that I filed

I have a family protect elite plan 3000 which I got last september from an rcbc rep.

My son was hospitalized last november 7 until november 10 with the final diagnosis of peritonsilar abscess non specific viral illness. How can I make a claim?

Beneficary : aliene cheillo montalbo mendoza
Patient : cedric jaco montalbo mendoza
Coc number: fpe00015775

I submitted the documents last november 25, 2018 and I haven’t got any response up until now.

Because of this hassle I just wanted to cancel the plan!

Yuchengco Group Of Companies [YGC] Customer Care Service
3/F Y Tower II, Leviste cor. Gallardo Sts., Salcedo Village
Makati City
Philippines – 1227
+63 856 145 758
+63 843 0879
Categories
Complaint Against a Service

Yuchengco Group Of Companies [YGC] / Auto-Debiting of Family Protect Elite Premiums Even Without Sending the Policy

The premium for the above mentioned insurance policy has already been charged from my RCBC credit card. However, the policy which was supposed to be sent to me days after the call still was not delivered.

Having read some of the complaints on the same insurance company, I am afraid I will also have to pull out from the policy. Until today, the terms and conditions of the insurance policy are not yet clear to me, yet I am already paying for the insurance.

I would like to request for the cancellation of the insurance policy.

Yuchengco Group Of Companies [YGC] Customer Care Service
3/F Y Tower II, Leviste cor. Gallardo Sts., Salcedo Village
Makati City
Philippines – 1227
+63 856 145 758
+63 843 0879
Categories
Complaint Against a Service

Yuchengco Group Of Companies [YGC] / family elite

After agreeing with this insurance over the phone and now I need to speak one of your agents is so hard to connect on your contact numbers. Please explain why my policy still not issues and wondering why you charge me in my November statement twice the amount due.

I am requesting for the cancelation of this insurance because it is not already healthy to see comments and complaints that I myself also encountering. Hope to hear any call or email regarding mine complains.

Rainy Leih Uy
COMPLAINANT

Yuchengco Group Of Companies [YGC] Customer Care Service
3/F Y Tower II, Leviste cor. Gallardo Sts., Salcedo Village
Makati City
Philippines – 1227
+63 856 145 758
+63 843 0879