Complaint Against a Service

Zale Jewelers / / Cherished promise ring

I ordered the ring 12-9-18 prior to the cut off date of 12-20-18 And while I’m sitting here at home on Christmas day there is no ring.. I’ve spoken with a customer service associate and she had absolutely no information as myself..

Other shopping experiences were okay, even though one of the lab created stones fell from another ring i purchased. Will never shop with zales again. No knowledge of ordered items. No help. Poor business ethics.


Zale Jewelers / Customer Service
901 W. Walnut Hill Lane
Irving, TX
United States – 75038-1001
+1 800 266 7883